GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE 2leta.com
1. General Provisions
1.1. These General Terms and Conditions govern the relationship between “2 Leta” EOOD, UIC 206475408, having its seat and registered address in 1756 Sofia, Studentski District, Darvenitsa residential area , 9 Perperikon Str., entrance A, floor 1, apt. 5 (hereinafter referred to as “the Supplier”), and the clients, hereinafter referred to as "Users" or "Consumers", of the e-commerce platform www.2leta.com, referred to hereinafter as "the Platform" or "the Online Store".
2. Information about the Supplier
2.1. Information under the Electronic Commerce Act and the Consumer Protection Act:
Provider’s firm: “2 Leta” EOODа
Registered Office and Management Address: 1756 Sofia, Studentski District, Darvenitsa residential area, 9 Perperikon Str., entrance A, floor 1, apt. 5.
Address for Business Activities and Consumer Complaints: 1756 Sofia, Studentski District, Darvenitsa residential area, 9 Perperikon Str., entrance A, floor 1, apt. 5.
Correspondence Details: info@2leta.com; tel.: +359 886552532
Public Registry Registration: UIC: 206475408
VAT Registration: BG206475408
3. Information about the Regulatory Authority
3.1. Personal Data Protection Commission
Address: Sofia, 2 Prof. Tsvetan Lazarov Str.
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
3.2. Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Squ., floors 3, 4, and 6
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
4. Features of the Platform
4.1. 2leta.com is an e-commerce platform accessible at www.2leta.com, through which Users can enter into purchase and delivery contracts for goods offered by the Supplier, including the following capabilities:
4.1.1. Register as a guest to browse the Online Store and access additional information services.
4.1.2. View products, their characteristics, prices, and delivery terms.
4.1.3. Enter into purchase and delivery contracts for goods offered by the Supplier on the platform 2leta.com.
4.1.4. Make payments in connection with concluded contracts through the platform 2leta.com.
4.1.5. With explicit consent, receive information about new goods offered by the Supplier on 2leta.com.
4.1.6. Make electronic statements related to concluding or performing contracts with the Supplier on 2leta.com via the website interface.
4.1.7. Be informed of their rights under the applicable law, mainly through the 2leta.com platform interface.
4.1.8. Exercise their right to withdrawal, when applicable, according to the Consumer Protection Act.
5. Supplier's Obligation to Provide Information
5.1. Concluding a Purchase Contract:
5.1.1. Users of the platform 2leta.com conclude a purchase contract for the goods offered on the platform with the Supplier. The contract is in Bulgarian and is stored in the Supplier's database on the Platform.
5.1.2. According to the concluded purchase contract, the Supplier is obligated to arrange the delivery and transfer ownership of the goods specified by the User via the platform interface.
5.1.3. The Supplier on 2leta.com arranges the delivery of goods according to the Delivery conditions available.
5.1.4. Users pay the Supplier on 2leta.com compensation for the delivered goods according to the terms specified on the platform and these General Terms and Conditions. The compensation is the price listed on the platform.
5.1.5. The User and the Supplier agree that all statements between them regarding the conclusion and execution of the purchase contract through the Platform may be made electronically and by electronic statements under Art. 2 of the Electronic Document and Electronic Certification Services Act and Art. 11 of the Electronic Commerce Act.
5.1.6. It is assumed that the electronic statements made by the Users on the site are made by the persons indicated in the data provided by the User when placing an order.
6. Using the Platform 2leta.com
6.1. The Platform 2leta.com offers functionality for purchasing goods as a guest, without creating a buyer profile. Only essential information necessary for processing and fulfilling the order is required for this type of purchase.
6.2. The Supplier confirms the User’s order via the email specified by the User.
6.3. When placing an order, the User is obligated to provide accurate and up-to-date information.
6.4. The Supplier enables Users to correct errors in order information before confirming their orders.
7. Technical Steps to Conclude a Purchase Contract
7.1. Users conclude the purchase contract for goods on the platform 2leta.com through the following procedure:
7.1.1. Accessing the order system on 2leta.com and confirm that they are at least 18 years old.
7.1.2. Selecting one or more goods offered by the Supplier on 2leta.com and add them to the shopping cart (the “Cart”).
7.1.3. Providing the necessary, accurate, and up-to-date information to identify the User as a party to the contract and for delivery, specifically:
a/ Name, surname, and contact phone number;
b/ Current email address;
c/ Full and correct delivery address (or selected courier office for pickup);
d/ If the User is a legal entity, they must provide VAT number, responsible person, UIC, registered office, and address for invoicing.
7.1.4. Choosing a payment method and timing.
7.1.5. In their "Cart," the User may modify quantities, remove items, and apply discount codes.
7.1.6. Placing the order with the Supplier by clicking "Place Order" under the delivery details section, having added at least one product to the cart and having explicitly agreed to these Terms and Conditions, Cookie Policy, and Privacy Policy.
8. Contract Content
8.1. The Supplier and Users enter into separate purchase contracts for each item ordered by the User, even if selected in a single order. The Supplier may organize simultaneous delivery of goods under separate purchase contracts.
8.2. User rights concerning delivered goods apply individually for each purchase contract. Exercising rights for one item does not affect other purchase contracts.
8.3. In exercising contract rights, the User must specify the relevant contract and item(s).
8.4. The User may pay for the total value of the purchase contracts upon order or at delivery.
9. Provisions Applicable to Consumers under the Consumer Protection Act
9.1. The essential characteristics of goods offered by the Supplier on 2leta.com are specified in each product profile.
9.2. Product prices, including all applicable taxes, are determined by the Supplier on 2leta.com.
9.3. Shipping or postal costs, when not included in the product price, are specified on 2leta.com and disclosed to Consumers before concluding the purchase contract.
9.4. Payment, delivery, and contract execution methods are outlined in these General Terms and Conditions and the information provided to the Consumer on 2leta.com.
9.5. The information provided to Consumers under this article is current at the time it is displayed on the 2leta.com platform before the conclusion of the purchase contract.
9.6. Consumers agree that all information required by the Consumer Protection Act can be provided through the platform’s interface or email.
9.7. The Consumer agrees that the Supplier on 2leta.com may require advance payment for purchase contracts concluded with the User for goods and their delivery.
9.8. The Consumer has the right, without owing compensation or a penalty and without providing a reason, to withdraw from the concluded contract within 14 days from the date of receipt of the goods from the Supplier, by using the standard withdrawal form available on the Platform (Withdrawal Form) and in Appendix № 1 to these General Terms and Conditions. Information on exercising the right of withdrawal is available on the Platform (Information on Exercising the Right of Withdrawal) and in Appendix № 2 to these General Terms and Conditions.
9.9. The right of withdrawal under item 9.8 does not apply in the following cases:
9.9.1. For services that have been fully provided, where performance has begun with the explicit prior consent of the Consumer and acknowledgment that they will lose the right of withdrawal once the contract has been fully executed by the Supplier.
9.9.2. For the delivery of goods or services whose price depends on fluctuations in the financial market, which cannot be controlled by the Supplier and which may occur during the withdrawal period.
9.9.3. For goods made to the Consumer’s specifications or clearly personalized.
9.9.4. For goods which, due to their nature, may deteriorate or have a limited shelf life.
9.9.5. For sealed goods that have been unsealed after delivery and cannot be returned due to hygiene or health protection reasons, as well as under the conditions specified in item 9.17.
9.9.6. For goods which, after being delivered, have been inseparably mixed with other goods due to their nature.
9.9.7. For the delivery of alcoholic beverages whose price was agreed at the time of the purchase contract, where delivery may take place no earlier than 30 days after the contract was concluded, and whose actual value depends on market fluctuations beyond the control of the Supplier.
9.9.8. For the delivery of newspapers, periodicals, or magazines, except for subscription contracts for such publications.
9.10. If the Supplier has not fulfilled its obligation to provide information as required by the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of up to one year and 14 days from the date of receipt of the goods. If the information is provided to the Consumer within the withdrawal period, the period begins on the date the information is provided. The Consumer has the right to submit the withdrawal notice directly to the Supplier using the Withdrawal Form, Appendix № 1 to these General Terms and Conditions.
9.11. When the Consumer exercises their right to withdraw from a distance contract or a contract outside the business premises, the Supplier shall refund all amounts received from the Consumer without undue delay and no later than 14 days from the date on which they were informed of the Consumer 's decision to withdraw from the contract. The costs of returning the delivered goods are borne by the Consumer under Art. 55, para. 2 of the Consumer Protection Act.
9.12. When the Consumer exercises their right to withdraw from the contract, the Supplier shall refund the amounts paid by the Consumer, including delivery costs (except for the costs of returning the goods, which are borne by the Consumer or any additional costs related to the delivery method chosen by the Consumer, different from the cheapest standard delivery method offered by the Supplier), without undue delay and no later than 14 days from the date the Consumer notified the Supplier of their decision to withdraw from the contract.
9.13. The Supplier is not obliged to refund any additional delivery costs if the Consumer expressly chose a delivery method different from the cheapest standard delivery offered by the Supplier.
9.14. In a sales contract, when the Supplier has not offered to collect the goods itself, it may withhold the refund to the Consumer until it has received the goods back or until the Consumer provides proof that the goods have been sent back, whichever occurs first.
9.15. The Supplier has the right to delay the refund until it receives the goods back or until evidence is provided that the goods have been sent back, whichever event occurs first.
9.16. The Consumer is obliged to preserve the quality and safety of the goods received from the Provider during the withdrawal period specified in item 9.8.
9.17. When exercising the right of withdrawal, the goods must be returned in their original packaging, complete, undamaged, and in the condition in which they were received. The Consumer should return the goods in a resaleable condition, including with an intact seal and undamaged labeling. If the goods are not returned in a resalable condition, the Supplier has the right, at its discretion, to refuse to accept the withdrawal or to charge the Consumer for costs to restore the goods to a resalable condition.
9.18. The delivery time for each product is specified individually upon the conclusion of the contract with the Consumer through the Supplier's Online Store 2leta.com.
9.19. If the Supplier on the platform 2leta.com is unable to fulfill the contract due to the unavailability of ordered goods, it must inform the Consumer and refund any amounts paid by the Consumer without owing any interest.
9.20. The Supplier is obliged to comply with all requirements established by Bulgarian law regarding the labeling, advertising, and sale of goods offered in the Online Store 2leta.com.
10. Contract Execution
10.1. The Supplier arranges the delivery and handover of the goods to the User by an appropriate courier, in accordance with the Delivery and Payment Conditions available on the Platform.
11. Prices and Payment Methods
11.1. All prices of goods on the Supplier’s platform 2leta.com are in Bulgarian lev (BGN) and include VAT. The listed prices of the items do not include delivery costs.
11.2. If the User enters a discount code, the price of the goods will automatically reflect the discount amount.
11.3. The available payment methods are as follows:
11.3.1. Payment by debit/credit card via the MyPOS system integrated on the platform 2leta.com.
11.3.2. Cash on delivery with a courier.
11.4. In the case of contract withdrawal under item 9.8, the refund is made only to the bank account specified in the withdrawal form when the User exercises the right of withdrawal.
12. Price Changes of Goods
12.1. The Supplier reserves the right to change the prices of goods on the platform 2leta.com at its discretion at any time, without prior notice to Users. Users are required to pay the price that was current at the time the purchase contract was concluded.
13. Trademarks
13.1. All names, signs, and symbols of products used and published on the platform 2leta.com are trademarks or are protected by copyright and are the property of their respective owners.
14. Cookie Policy
14.1. To improve efficiency, the platform 2leta.com uses data files known as “cookies.” The processing and storage of cookie data are carried out in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Supplier's Privacy Policy, available here.
15. Personal Data Protection
15.1. The collection, storage, and processing of personal data are carried out in accordance with the Supplier's Privacy Policy.
15.2. The personal data provided by Users is protected under the Personal Data Protection Act and the General Data Protection Regulation (GDPR). The data is processed for the purposes and within the timeframes specified in the Privacy Policy.
15.3. By agreeing to the Privacy Policy, the User expressly confirms that they consent to the Supplier storing information or accessing information stored on the User’s end device for the purposes and timeframes outlined in the Privacy Policy. The User agrees that the Supplier may store information or access information on the User’s end device for other purposes as specified in the Privacy Policy.
15.4. The User consents that the Supplier has the right to collect, store, and process data about the User's behavior when using the Provider’s Online Store on 2leta.com. The User has the right to object to the storage or access of such information in the manner provided by the Privacy Policy.
15.5. The User's personal data is processed by the Supplier in its capacity as a data controller. Providing personal data is voluntary but necessary for the use of certain electronic services or to conclude a purchase contract.
15.6. The Supplier takes due care to protect the User’s personal data provided during the completion of an electronic purchase order. This obligation is waived if the User has provided inaccurate information.
15.7. The Supplier undertakes not to disclose any personal data of the User to third parties—state authorities, companies, individuals, or others—except in the following cases:
15.7.1. When explicit written consent is obtained from the User;
15.7.2. When information is requested by state authorities or officials empowered by applicable law to request and collect such information;
15.7.3. When the Supplier is legally obliged to provide the information.
16. Amendments and Access to the General Terms and Conditions
16.1. These General Terms and Conditions may be unilaterally amended by the Supplier. Changes to the General Terms and Conditions do not affect the relationship between the Supplier and the User arising from a valid order for the purchase of goods made before the amendments to the General Terms and Conditions.
16.2. The Supplier and the User agree that any additions or amendments to these General Terms and Conditions shall take effect concerning the User with their explicit acceptance by the User on the platform 2leta.com, made before placing an order for goods.
16.3. The Supplier publishes these General Terms and Conditions on the Online Store 2leta.com, along with all additions and amendments.
17. Termination
17.1. These General Terms and Conditions and the User’s contract with the Supplier on the platform 2leta.com shall be terminated in the following cases:
17.1.1. Upon termination and liquidation or declaration of bankruptcy of either party to the contract;
17.1.2. By mutual agreement of the parties in writing;
17.1.3. Upon objective impossibility for either party to fulfill its contractual obligations;
17.1.4. If equipment is seized or sealed by state authorities.
17.2. The Supplier has the right, at its discretion, without notice and without owing compensation, to unilaterally terminate the contract if it determines that the User is using the platform 2leta.com in violation of these General Terms and Conditions, the laws of the Republic of Bulgaria, commonly accepted moral standards, or commonly accepted rules and practices in electronic commerce.
18. Liability
18.1. The User agrees to indemnify and hold the Supplier harmless against any legal claims and other demands from third parties (whether justified or not) for all damages and costs (including attorney fees and court expenses) arising from or in connection with (1) non-fulfillment of any obligations under this contract, (2) infringement of copyright, production, broadcasting, or other intellectual or industrial property rights, (3) unauthorized transfer of rights granted to the User to third parties during the term and under the conditions of the contract, and (4) false declaration of the existence or absence of consumer status under the Consumer Protection Act.
18.2. The Supplier is not liable in cases of force majeure, accidental events, Internet issues, technical or other objective reasons, including orders from competent state authorities.
18.3. The Supplier is not liable for damages caused by the User to third parties.
18.4. The Supplier is not liable for property or non-pecuniary damage, including lost profits or incurred damages, caused to the User during the use or non-use of the platform 2leta.com and the conclusion of purchase contracts with the Supplier.
18.5. The Supplier is not liable for any period during which the platform 2leta.com was inaccessible due to force majeure.
19. Miscellaneous
19.1. In the event of a conflict between these General Terms and Conditions and the provisions of a specific contract between the Supplier on the platform 2leta.com and the User, the provisions of the specific contract shall take precedence.
19.2. The invalidity of any provision of these General Terms and Conditions does not render the entire contract invalid.
19.3. For issues not addressed in these General Terms and Conditions, related to the performance and interpretation of the purchase contract, the laws of the Republic of Bulgaria shall apply.
19.4. Any disputes arising between the Supplier and Users will be resolved by mutual agreement or, if that is not possible, by the competent court or the Consumer Protection Commission. For disputes related to online purchases, you may use the European Commission's ODR platform.
19.5. These General Terms and Conditions are effective for all Users of the Online Store 2leta.com.
Appendix № 1 - Standard Withdrawal Form
Standard Withdrawal Form:
(Complete and send this form only if you wish to withdraw from the contract)
- To "2 Leta" EOOD, 1756 Sofia, Studentski District, Darvenitsa residential area, 9 Perperikon Str., entrance A, floor 1, apt. 5.; info@2leta.com.
- I/we hereby notify you that I am/we are withdrawing from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*.
- Ordered on*/received on*.
- Order number.
- Name of consumer(s).
- Address of consumer(s).
- Signature of consumer(s) (only if this form is on paper).
- Date.
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*Cross out unnecessary items.
Appendix № 2 - Information on Exercising the Right of Withdrawal from the Contract
Information on Exercising the Right of Withdrawal
Standard Withdrawal Instructions:
Right of withdrawal from a distance or off-premises contract.
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period is 14 days from the date on which you or a third party (other than the carrier and specified by you) took possession of the goods.
To exercise your right of withdrawal, you must inform us at the contact details provided on 2leta.com of your decision to withdraw from the contract by a clear statement (e.g., a letter sent by post or email).
You may use the attached standard withdrawal form, but it is not mandatory. You may also complete and submit the standard withdrawal form or any other unequivocal statement of withdrawal electronically on our website at info@2leta.com. If you use this option, we will promptly send you confirmation of receipt of the withdrawal on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of delivery (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement to the bank account specified by you, and in any event, you will not incur any fees as a result of the reimbursement.
We have the right to delay the reimbursement until we have received the goods back or until you have provided evidence of having sent back the goods, whichever occurs first.
You must bear the direct cost of returning the goods. The return cost is expected not to exceed approximately the amount for standard shipping or courier service.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
For additional consumer information, please refer to 2leta.com.
These General Terms and Conditions were adopted on 07.11.2024 and enter into force on the same date.
